The Council for Economic Opportunities in Greater Cleveland commences the 2018 Winter Crisis Program Thursday, November 1, operating through the end of March.

The program helps income-eligible Cuyahoga County residents that are threatened with disconnection, have been disconnected or have less than a 25 percent supply of bulk fuel in their tank maintain their utility services. This is a one-time benefit and is to be used in emergency situations.

The program operates at the New HEAP office located at 2203 Superior Ave in Cleveland, Monday – Friday from 8:00 a.m. until 4:00 p.m. CEOGC has implemented a new number with more than 20 lines open simultaneously to allow for more customers to be serviced in a timely fashion. TO SCHEDULE AN APPOINTMENT, CALL THE HEAP APPOINTMENT LINE AT (216) 350-8008 OR USE A COMPUTER OR SMART PHONE AND VISIT: http://ceogc.itfrontdesk.com 

LIKE LAST YEAR, YOU MUST HAVE A SCHEDULED APPOINTMENT TO RECEIVE ASSISTANCE. WALK-INS WILL NOT BE ACCEPTED.

NEW THIS YEAR: income requirements have changed! OCA now requires 30 days or 12 months of income to qualify for HEAP, Summer and Winter Crisis and PIPP Plus. All seasonal and self-employed applicants must provide 12 months of income.

In order to apply for emergency energy assistance, a resident must have the most recent bills for gas and electric utilities, photo identification, proof of citizenship, Social Security numbers for all household members and verification of all income for all household members over the age of eighteen for the previous 12 months. Permanently and Totally disabled customers must provide proof of disability. For those households who have no income, an IRS Tax Transcript is required. Renters living in multi-unit dwellings may be required to provide their landlord’s name and contact information. When residents qualify for and apply for HEAP Winter Crisis benefits, applications for a regular HEAP benefit and the Percentage of Income Payment Plan (PIPP Plus) will automatically be submitted to the Ohio program office.

Click here for more info on the required documentation for the Winter Crisis Application