Throughout the last few months many businesses, both corporate and non-profit were forced to work virtually due to COVID-19. Here at the Council for Economic Opportunities in Greater Cleveland, we’ve made it a priority to adjust accordingly to continue impacting the families of Cuyahoga County.
CEOGC’s Personal and Family Development program has remained operational during the pandemic as an essential service provider.
“Our department has adjusted to these changes by ensuring that staff has the electronic equipment needed to support customers during remote work hours,” said Travena Golliday, Community Services Manager.
The Community Services department is a conglomerate of programs that empower low-income families by eliminating barriers and assisting individuals to become self-sufficient. These programs include workshops on Parenting, Anger Management, Domestic Violence, and Baby & Mom Support (BAMS). The mental health of our client base remains a top priority, especially during uncertain times.
“We are now offering Telehealth services for counseling with our licensed social workers because we are aware that these are traumatic times we are facing and our mental health is just as important as our physical health,” said Golliday.
CEOGC’s commitment to the community has remained intact despite these uncertain times. COVID-19 has provided the agency the opportunity to explore new ways to interact with its customers and families in need.
“COVID-19 was a very challenging time but I think the long term effects for CEOGC will be positive. It has pushed us to enhance technology to serve clients and operate as an agency. We are now able to service people outside of the office and provide emergency services with fewer barriers,” said Golliday.
The impact of COVID-19 also brought together each department within the agency. CEOGC is a family environment, but that family has been cemented due to sticking together through these tough times.
“It has also forced us to come together as a team with implementing safety precautions and planning for our staff and customers. I believe it restored confidence that under pressure we can produce and function and put things in place to continue to be the backbone of the community,” she said.
Not only have methods of impact changed, but safety and health protocols have been set in place to protect not only the customers being served but the agency’s staff as well. As we prepare to begin face-to-face appointments again, customers and employees must:
- Wear a mask
- Have their temperature taken and health assessment completed at arrival
- Stay 6 feet apart from all other customers and staff
- Must have an appointment, walk-ins are not accepted
- Reschedule appointment if sick
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