(216) 696-9077

The Council for Economic Opportunities in Greater Cleveland’s Home Energy Assistance Winter Crisis Program begins tomorrow, November 1.

Starting on November 1 and operating through the end of March, the Home Energy Assistance Winter Crisis Program helps income-eligible Greater Cleveland residents that are threatened with disconnection, have been disconnected or have less than a 25 percent supply of bulk fuel in their tank maintain their utility service. This is a one-time benefit, and is to be used in emergency situations, when a resident is faced with disconnection.

The program operates at 1849 Prospect Ave. in Cleveland. This year, next day appointments are available for residents in need. In order to make an appointment, call the HEAP appointment line at (216) 518-4014. Appointments for the Winter Crisis program can be scheduled now. Next day appointments can be scheduled starting on Thursday, November 1.

Appointments are available Monday through Friday from 8:00 a.m. until 4:00 p.m.

In order to prevent people standing in the cold with the possibility of not being seen, this year The Council for Economic Opportunities will no longer accept walk-in customers. You must have an appointment in order to utilize the Winter Crisis Program. In past years, we have seen up to 108 customers per day; this year, we can accommodate up to 150 customers per day.

Any household whose total income is at or below 175% of the 2017 Federal Poverty Guidelines may be eligible.

Size of Household                                                                                                   Total Income for 12 Months

1                                                                                                                                          $ 21,105.00

2                                                                                                                                          $ 28,420.00

3                                                                                                                                          $ 35,735.00

4                                                                                                                                          $ 43,050.00

5                                                                                                                                          $ 50,365.00

6                                                                                                                                          $ 57,680.00

In order to apply for emergency energy assistance, a resident must have the most recent bills for gas and electric utilities, photo identification, proof of citizenship, Social Security numbers for all household members and verification of all income for all household members over the age of eighteen for the previous 12 months. Permanently and Totally disabled customers must provide proof of disability. For those households who have no income, an IRS Tax Transcript is required. Renters living in multi-unit dwellings may be required to provide their landlord’s name and contact information. When residents qualify for and apply for HEAP Winter Crisis benefits, applications for a regular HEAP benefit and the Percentage of Income Payment Plan (PIPP Plus) will automatically be submitted to the Ohio program office.

The Council for Economic Opportunities in Greater Cleveland is a nonprofit organization and the Community Action Agency for Cuyahoga County that operates programs and services dedicated to transforming the lives of residents. The Council delivers education, personal and professional development programs and support services to residents of Cuyahoga County. Programs include Early Head Start (birth to three) Head Start (three – five years of age); individual assessments for classes and coaching sessions on topics including parenting, anger management and life skills; job readiness, customer service training and job placement. The Council also delivers the Home Energy Assistance Program (HEAP). For more information visit ceogc.org.