If you’re looking to improve your computer skills and become a certified customer service representative, this is the workshop for you! This six week workshop takes place Tuesday through Friday from 9:00 a.m. to 3:00 p.m. The curriculum offers interactive instruction that gets you ready for real-world experience. You’ll learn financial literacy, digital literacy and customer interaction skills. After successfully completing the course, you will receive a certificate from the International Customer Service Association. That certification allows you to be recognized as an International Customer Service agent in any industry where one-on-one or phone interaction is needed to serve the customer. Upon completion, you will also receive a free refurbished computer and access to reduced rate Internet services and Wi-Fi.
*This course requires a GED or a High School Diploma
Seating is limited and you must register in advance! To register for this workshop, please call Kayla Morales at (216) 651-5188 ext. #2.