Energy Assistance

Winter Crisis Program

Beginning on November 1st and operating through the end of March, the Home Energy Assistance Winter Crisis Program helps income eligible Greater Cleveland residents that are threatened with disconnection, have been disconnected or have less than a 25 percent supply of bulk fuel in their tank maintain their utility service. This is a one-time benefit, and is to be used in emergency situations, when you are faced with disconnection.


Next day appointments are available. In order to make an appointment, call the HEAP appointment line at (216) 518-4014. Appointments for the Winter Crisis program can be scheduled starting on October 23. Next day appointments can be scheduled starting on November 1.

Appointments are available Monday through Friday from 8:00 a.m. until 4:00 p.m.

Any household whose total income is at or below 175% of the 2017 Federal Poverty Guidelines may be eligible.

Size of Household        Yearly Income Limit
1                                    $21,105.00
2                                    $28,420.00
3                                    $35,735.00
4                                    $43,050.00
5                                    $50,365.00
6                                    $57,680.00

The program operates each weekday beginning at 8:00 a.m. at the HEAP Office located on the first floor at 1849 Prospect Avenue (across from Cleveland State University’s Wolstein Center.)  Please call (216) 518-4014 to make an appointment. In order to apply for emergency energy assistance, a resident must have the most recent bills for gas and electric utilities, proof of U.S. residency, photo identification, Social Security numbers for all household members and verification of all income for all household members over the age of eighteen for the previous 12 months. Permanently and Totally disabled customers must provide proof of disability. For those households who have no income, an IRS Tax Transcript is required.  Renters living in multi-unit dwellings may be required to provide their landlord’s name and contact information.

Percentage of Income Payment Plan (PIPP)

The PIPP Plus Program is a long-term solution to maintaining home energy services. The program helps eligible households maintain gas and electric services throughout the year by paying the utility company a percentage of their household income. The program makes energy bills affordable year-round and if the monthly payments are made on-time and in-full, overages and the rest of the month’s bills are forgiven.

You must call (216) 518-4014 to make an appointment.

Summer Cooling Program

July and August are two of the hottest months of the year in Ohio, especially for senior citizens or those with serious medical conditions. Starting July 1 until August 31, 2016, the Council will help income-eligible Cuyahoga County residents with payment of an electric bill to help ease the burden caused by summer heat.

Please call (216) 518-4014 to make an appointment.

The program operates each weekday beginning at 6:30 AM at the HEAP Office located at 1849 Prospect Avenue (across from Cleveland State University’s Wolstein Center.)  Please call (216) 518-4014 to make an appointment.

Income-eligible households with a member who is 60 years of age or older or has a medical condition certified by a licensed physician or registered nurse practitioner are eligible to receive assistance through the Summer Crisis Program. The Summer Crisis Program includes a benefit to assist with electric utility bills. The maximum benefit amounts for the 2017 program are: $300 for customers of regulated utilities and $500 for customers of un-regulated utilities (municipal utilities or cooperatives).

Fuel Fund

In partnership with First Energy the Council offers another solution to assist with utility bill payments for the customers of the Cleveland Electric Illuminating Company, Ohio Edison, and Toledo Edison

The Fuel Fund program provides up to a $300 maximum annual benefit to households for home utility bill assistance. In order to be eligible, a household cannot have participated in the program within the past year and must have paid their electric bill at least once in the prior three months.

The Fuel Fund program serves residents in Cuyahoga, Ashtabula, Lake, Lorain and Geauga counties.

Call Now to Schedule an Appointment for Assistance: 216-518-4014

Or for the deaf and/or hearing impaired, use our TTY line: 216-664-0773