Energy Assistance

Summer Cooling Program

July and August are two of the hottest months of the year in Ohio, especially for senior citizens or those with serious medical conditions. Starting July 1 until August 31, 2016, the Council will help income-eligible Cuyahoga County residents with payment of an electric bill to help ease the burden caused by summer heat.

Please call (216) 518-4014 to make an appointment.

The program operates each weekday beginning at 6:30 AM at the HEAP Office located at 1849 Prospect Avenue (across from Cleveland State University’s Wolstein Center.)  Please call (216) 518-4014 to make an appointment.

Income-eligible households with a member who is 60 years of age or older or has a medical condition certified by a licensed physician or registered nurse practitioner are eligible to receive assistance through the Summer Crisis Program. The Summer Crisis Program includes a benefit to assist with electric utility bills. The maximum benefit amounts for the 2017 program are: $300 for customers of regulated utilities and $500 for customers of un-regulated utilities (municipal utilities or cooperatives).

In order to apply for emergency energy assistance, residents with a medical condition must provide:

  • Income for primary applicant and all household members 18 years of age or older
  • Social Security Numbers for primary applicant and all household members
  • Proof of medical condition (documentation signed by a licensed physician or registered nurse practitioner)
  • Most recent electric and gas bills
  • Proof of citizenship for all household members

Individuals age 60 or over must provide:

  • Income for primary applicant and all household members 18 years of age or older
  • Social Security Numbers for primary applicant and all household members
  • Most recent electric and gas bills
  • Proof of citizenship for all household members

Current PIPP Plus customers or PIPP Plus customers in default are not eligible for a Summer Crisis Program monetary benefit. PIPP Plus customers may receive an air conditioner or fan if they meet medical and age criteria and have not received an air conditioner or fan in the last three years. Qualifying customers that are enrolling in PIPP Plus for the first time may use the Summer Crisis benefit to assist with the first PIPP Plus payment.

Percentage of Income Payment Plan (PIPP)

The PIPP Plus Program is a long-term solution to maintaining home energy services. The program helps eligible households maintain gas and electric services throughout the year by paying the utility company a percentage of their household income. The program makes energy bills affordable year-round and if the monthly payments are made on-time and in-full, overages and the rest of the month’s bills are forgiven.

We recommend calling (216) 518-4014 to make an appointment. If the appointment line is busy, or you cannot get though, walk-in customers are welcome Monday through Friday from 6:30 a.m. to 10 a.m. We are able to serve up to 75 walk-in customers during these hours. Please note: we serve our older customers and people with disabilities first.

Winter Crisis Program

Beginning on November 1st and operating through the end of March, the Home Energy Assistance Winter Crisis Program helps income eligible Greater Cleveland residents that are threatened with disconnection, have been disconnected or have less than a 25 percent supply of bulk fuel in their tank maintain their utility service. This is a one-time benefit, and is to be used in emergency situations, when you are faced with disconnection.

We recommend calling (216) 518-4014 to make an appointment. If the appointment line is busy, or you cannot get though, walk-in customers are welcome Monday through Friday from 6:30 a.m. to 10 a.m. at 1849 Prospect Avenue, 1st floor. We are able to serve up to 75 walk-in customers during these hours. Please note: we serve our older customers and people with disabilities first.

The following chart displays income levels by household size and should be used to determine eligibility. Income guidelines listed below represent the 175 percent calculation for 2016-2017 energy assistance programs. To be eligible, a customer’s total household income for the last 12-months or 90-days from the application date must be equal to or less than the numbers listed below. The period used to determine annual income must not be more than 12-months or less than the most recent 90 day period from the application date.

Size of Household        Yearly Income Limit           Three Month Income Limit
1                                    $20,790.00                        $5,197.50
2                                    $28,035.00                        $7,008.75
3                                    $35,280.00                        $8,820.00
4                                    $42,525.00                        $10,631.25
5                                    $49,770.00                        $12,442.50
6                                    $57,015.00                        $14,253.75
7                                    $64,277.50                        $16,069.38
8                                    $71,557.50                        $17,889.38

*Households with more than 8 members should add $7,280 to the yearly income or $1,820 to the 90 day income for each additional member.

Household income is defined as the gross income for all household members 18 years of age or older. All wage or salary earned by a dependent minor (less than 18 years of age) in the household is excluded from calculation. Only an emancipated minor may be considered a head of household.

The program operates each weekday beginning at 6:30 AM at the HEAP Office located on the first floor at 1849 Prospect Avenue (across from Cleveland State University’s Wolstein Center.)  Please call (216) 518-4014 to make an appointment. In order to apply for emergency energy assistance, a resident must have the most recent bills for gas and electric utilities, proof of U.S. residency, photo identification, Social Security numbers for all household members and verification of all income for all household members over the age of eighteen for the previous 12 months. For those households who have no income, an IRS Tax Transcript is required.  Renters living in multi-unit dwellings may be required to provide their landlord’s name and contact information.

Fuel Fund

In partnership with First Energy the Council offers another solution to assist with utility bill payments for the customers of the Cleveland Electric Illuminating Company, Ohio Edison, and Toledo Edison

The Fuel Fund program provides up to a $300 maximum annual benefit to households for home utility bill assistance. In order to be eligible, a household cannot have participated in the program within the past year and must have paid their electric bill at least once in the prior three months.

The Fuel Fund program serves residents in Cuyahoga, Ashtabula, Lake, Lorain and Geauga counties.

Call Now to Schedule an Appointment for Assistance: 216-518-4014

Or for the deaf and/or hearing impaired, use our TTY line: 216-664-0773