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Energy Assistance

Winter Crisis Program

Beginning on November 2nd and operating through the end of March, the Home Energy Assistance Winter Crisis Program helps income-eligible Greater Cleveland residents that are threatened with disconnection, have been disconnected, or have less than a 25 percent supply of bulk fuel in their tank maintain their utility service. This is a one-time benefit and is to be used in emergency situations when you are faced with disconnection.


Appointments are available Monday through Friday from 8:00 a.m. until 4:00 p.m. You can make an appointment in two ways: by calling (216) 350-8008 or by visiting https://ceogc.itfrontdesk.com. Customers can send the necessary documentation by emailing Heapdocuments@ceogc.org 

Please note that Crisis appointment holds will only be granted once per heating season to those who have not already taken advantage of the Winter Reconnect Order before scheduling. If you pay the $175.00 to a utility or split payment to both utility companies, they will not get another hold on their account by making a crisis appointment.

Click here for more info on the application process

For those whose utility is not in an emergency status, there are optional ways to receive assistance. The Home Energy Assistance Program (HEAP) helps residents at or below 175 percent of the federal poverty guidelines pay their heating bills. Applied directly to the customer’s utility or bulk fuel bill, the benefit can help manage heating costs. This is not an emergency program and will not prevent the disconnection of utility services. Feel free to visit www.energyhelp.ohio.gov to apply online or download a copy of the application. All applications must be received by March 31, 2020.

To be eligible, the total household Countable Income for the last 30 days or 12 months from the date of the application must be equal to or less than 175% (150% for PIPP) of the FPG. To determine eligibility, a household must provide documentation for the prior 30 days of income for all income types except for Self-employment, Seasonal, and Other Countable Income which must provide 12 months of income documentation.

The program operates each weekday beginning at 8:00 a.m. at the NEW HEAP Office located at 2203 Superior Ave. in Cleveland.  Please call (216) 350-8008 or visit https://ceogc.itfrontdesk.com to make an appointment. In order to apply for emergency energy assistance, a resident must have the most recent bills for gas and electric utilities, proof of U.S. residency, photo identification, Social Security numbers for all household members and verification of all income for all household members eighteen years or older for the previous 30 days or 12 months. Permanently and Totally disabled customers must provide proof of disability. For those households who have no income, an IRS Tax Transcript is required.  Self-employed applicants must provide an IRS transcript and/or 1040 including all schedules. Renters living in multi-unit dwellings may be required to provide their landlord’s name and contact information.

Click Here to view the 2020-2021 HEAP Winter Crisis Program Benefit Chart 


Percentage of Income Payment Plan (PIPP)

The PIPP Plus Program is a long-term solution to maintaining home energy services. The program helps eligible households maintain gas and electric services throughout the year by paying the utility company a percentage of their household income. The program makes energy bills affordable year-round and if the monthly payments are made on-time and in-full, overages and the rest of the month’s bills are forgiven.

You must call (216) 350-8008 to make an appointment.

Summer Cooling Program

Due to COVID-19 complications, HEAP’s Summer Crisis Program will be extended through the end of September. In addition, new qualifications have been added to the program. Click here for more details on requirements.

July and August are two of the hottest months of the year in Ohio, especially for senior citizens or those with serious medical conditions. The Council will help income-eligible Cuyahoga County residents with payment of an electric bill or the purchase of a fan/air conditioning unit to help ease the burden caused by summer heat.

YOU MUST HAVE AN APPOINTMENT TO RECEIVE ASSISTANCE. WE WILL NO LONGER ACCEPT WALK-INS. Appointments are available Monday through Friday from 8:00 a.m. until 4:00 p.m.

The program operates each weekday at the NEW HEAP Office located at 2203 Superior Ave. in Cleveland. Click here to learn more about the Summer Crisis Program.

NEW THIS YEAR: income requirements have changed! Ohio Development Services Agency’s Office of Community Assistance (OCA) now requires 30 days or 12 months of income to qualify for HEAP, Summer and Winter Crisis and PIPP Plus. All seasonal and self-employed applicants must provide 30 days or 12 months of income.

This program provides a benefit once per cooling season to Cuyahoga County residents who are at or below 175% of the Federal Poverty Guidelines, have a household member age 60 or older and/or a household member with a documented medical condition requiring air conditioning.

Fuel Fund

In partnership with First Energy the Council offers another solution to assist with utility bill payments for the customers of the Cleveland Electric Illuminating Company, Ohio Edison, and Toledo Edison

The Fuel Fund program provides up to a $300 maximum annual benefit to households for home utility bill assistance. In order to be eligible, a household cannot have participated in the program within the past year and must have paid their electric bill at least once in the prior three months.

The Fuel Fund program serves residents in Cuyahoga, Ashtabula, Lake, Lorain and Geauga counties.

Call Now to Schedule an Appointment for Assistance: (216) 350-8008