Join the Team

If you have a knack for bringing out the best in others, are a gifted early childhood education teacher, are passionate about the idea of life-long learning, are a natural at inspiring students of all ages in front of a classroom and you count among your heroes people like Eleanor Roosevelt, Dr. Martin Luther King Jr., Dorothy Day and Maya Angelou, the Council for Economic Opportunities would love to consider you for a position on the team.

Employment Opportunities

The Council for Economic Opportunities in Greater Cleveland offers full-time employees a comprehensive and competitive benefits package which includes health, dental, life, a 403B retirement package and paid vacation time.
CEOGC is an Equal Opportunity Employer.

Important note: we only accept applications online. Please apply below. Best wishes!

Call Center Supervisor

A. JOB SUMMARY:

The Call Center Supervisor will oversee the operation of the Energy Choice Advisory Call Center.  The Call Center Supervisor will supervise all assigned Customer Service Representatives responding to Northeast Ohio electric customers seeking information about their energy choices.  The Supervisor must assure that the Call Center delivers exemplary customer service.

B. SPECIFIC RESPONSIBILITIES:

 

  1. Oversee and manage the operation of the Customer Advisory Call Center:
  2. Assist in the selection of qualified personnel to perform the duties of customer service representatives.
  3. Assist in providing customer service training for all customer service representatives.
  4. Assure that the call center personnel are always knowledgeable of the current electric utility product offerings for residents in Northeast Ohio
  5. Supervise the daily activities of six to seven customer service representatives.
  6. Assure that the call center equipment is functioning properly and that all data required for reporting the metrics of the calling population are being collected.
  7. Resolve any identified issues that cannot be handled by customer service representatives.
  8. Prepare reports for the department management and the funding agent to document the progress of the project.

Non-Essential Functions

  1. Perform other duties as assigned.

C. REQUIRED JOB QUALIFICATIONS:

  1. High School Diploma or GED Required
  2. Associates or Bachelor’s Degree Preferred
  3. Knowledgeable of computer operations and Internet use.
  4. Proficient in the use of Office Production computer software
  5. Proficient in the use of electronic communication tools (email, scan, fax)
  6. Above average written and oral communication skills
  7. Ability to handle details and accurately record data, compile, and chart data
  8. Ability to work in a fast paced environment and maintain a calm and professional response to customer inquiries.
  9. Demonstrated ability to type at least 50 words per minute (error free).
  10. Two years of experience supervising call centers taking in-bound customer calls.

 

Additional Requirements/Conditions of Employment:
Successful results of pre and continued employment assessments including fingerprinting, drug testing, medical examinations and background check(s).

PAY RANGE
$35,399 – $44,174 per year

CLASSIFICATION
Exempt

OPENING DATE
9/28/2017

CLOSING DATE
10/13/2017

APPLY ONLINE NOW

CONTACT
Council for Economic Opportunities in Greater Cleveland
1801 Superior Avenue, 4th Floor Cleveland, Ohio 44114
Attn: Human Resources Department

Council for Economic Opportunities in Greater Cleveland is an Equal Opportunity Employer.

Job Readiness Specialist

A. JOB SUMMARY:

Responsible for providing an organized, planned program to assist individuals to choose, obtain and maintain employment commensurate with their vocational interests, abilities and training.

B. SPECIFIC RESPONSIBILITIES:

Essential Functions:

  1. Conducts customer assessments to determine the degree of job readiness.
  2. Develops a plan for job readiness activities including the design of: a structured job seeking skills curriculum; a plan for participants who need individual instruction; and structured group workshops — time table, length, topics, method of instruction, equipment needed, etc.
  3. Conducts group and individual job-seeking skills training, utilizing outside resources, and guest speakers when appropriate.
  4. Maintains complete database (e.g.; OCEAN) of individual participants including referring source, goals set, test results, training (if any), and performance level(s).
  5. Works closely with employment specialist to identify appropriate job match.
  6. Identifies success barriers and recommends the appropriate intervention.
  7. Prepares statistical/narrative reports as required.

      Non-Essential Functions:

  1. Reviews and updates client employability development plans as needed.
  2. Attends staff meetings, conferences and seminars as assigned.
  3. Attends job fairs and other community employment functions as may be appropriate.
  4. Assists with post-placement monitoring after 30, 60 and/or 90 days.
  5. Performs other related duties as assigned.

C. REQUIRED JOB QUALIFICATIONS:

  1. Bachelor’s Degree in Social Work, Education Counseling or Human Resources.
  2. Two (2) years work experience including direct unemployment service to adult population.
  3. Strong platform/teaching skills.
  4. Excellent oral, written and interpersonal communication and organizational skills.
  5. Computer literate.
  6. Knowledge of employment market and economic trends in the Greater Cleveland area.
  7. Reliable transportation.

 

Additional Requirements/Conditions of Employment:
Successful results of pre and continued employment assessments including fingerprinting, drug testing, medical examinations and background check(s).

PAY RANGE
$30,944 – $38,664 per year

CLASSIFICATION
Exempt

OPENING DATE
9/28/2017

CLOSING DATE
Open until filled

APPLY ONLINE NOW

CONTACT
Council for Economic Opportunities in Greater Cleveland
1801 Superior Avenue, 4th Floor Cleveland, Ohio 44114
Attn: Human Resources Department

Council for Economic Opportunities in Greater Cleveland is an Equal Opportunity Employer.

General Ledger Accountant

A. JOB SUMMARY:

Performs a variety of accounting duties such as analyzing, classifying and interpreting various financial data. Maintains a variety of journals, logs and ledgers (including computer files) which assures that the agency is in full compliance with all applicable funding source (federal and state) requirements.

B. SPECIFIC RESPONSIBILITIES:

Essential Functions:

  1. Prepares and analyzes the general ledger, financial data (inclusive of budget to actual analysis), and schedules. Reconciles and maintains varied accounts. Prepares entries to post to the accounting system.
  2. Assists in the preparation of and prepares audit schedules, reports, etc.
  3. Monitors expenditures, for assigned projects, to ensure that the expenditures are reasonable and are within budgetary boundaries. Recommends budgetary revisions when deemed necessary.
  4. Prepares financial reports (monthly, quarterly, and annually) for varied projects and maintains supporting documentation related to report preparation.
  5. Prepares/enters journal entries and submits for review.
  6. Responds to inquiries and requests from Agency personnel. Meets with agency personnel to discuss reports.
  7. Reviews In-Kind contribution forms from all sites, records in the accounting system, and sets up In-Kind schedules to distribute to pertinent staff monthly.
  8. Serves as back up to the Senior Accountant.
  9. Maintains fixed asset inventory.
  10. Reconciles and maintains travel account.
  11. Maintains Petty Cash Fund records, with periodic audits.

      Non-Essential Functions:

  1. Performs other related duties as assigned.

C. REQUIRED JOB QUALIFICATIONS:

  1. Bachelor’s Degree in Accounting with at least two (2) years’ experience working in a large corporation (over $25,000,000) or non-profit organization accounting department.
  2. Ability to professionally interpret accounting records, automated systems reports and financial statements.
  3. Extensive knowledge of generating and interpreting computer spreadsheets.
  4. Demonstrated ability to easily define complex problems, collect data, establish facts and arrive at logical and valid conclusions on a wide range of financial issues.
  5. Good oral, written and interpersonal communication skills.
  6. Computer literate and proficient in the use of Microsoft Windows including Word, Excel, and automated accounting information systems. Experience with ABILA MIP Accounting software is preferred.
  7. Detail-oriented with good organizational and filing skills.

 

Additional Requirements/Conditions of Employment:
Successful results of pre and continued employment assessments including fingerprinting, drug testing, medical examinations and background check(s).

PAY RANGE
$40,817 – $51,158 per year

CLASSIFICATION
Exempt

OPENING DATE
8/18/2017

CLOSING DATE
Open until filled

APPLY ONLINE NOW

CONTACT
Council for Economic Opportunities in Greater Cleveland
1801 Superior Avenue, 4th Floor Cleveland, Ohio 44114
Attn: Human Resources Department

Council for Economic Opportunities in Greater Cleveland is an Equal Opportunity Employer.

Intake Specialist

A. JOB SUMMARY:

Completes applications for persons applying for Home Energy Assistance Program (HEAP), Percentage of Income Payment Plan (PIPP Plus), and other related utility assistance programs within Cuyahoga County. Reviews all energy assistance applications and verifies information in client files.

B. SPECIFIC RESPONSIBILITIES:

Essential Functions:

 

  1. Accepts and screens applications for HEAP and PIPP Plus which have been dropped off and/or mailed in to the agency, completes all necessary paperwork and secures all required documentation of the customer’s eligibility for the program benefits. This includes applications mailed to the state office which required additional documentation for completion.
  2. Sends correspondence out to customers informing them of the status of their applications.
  3. Performs a final review of HEAP applications for accuracy to identify any errors or omissions and assures that required forms are complete and all supporting documentation is included in the file.
  4. Refers inaccurate client files or records back to Intake/Outreach staff for resolution.

Non-Essential Functions:

  1. Performs other functions as assigned to contribute to the efficiency of the agency and department.

C. REQUIRED JOB QUALIFICATIONS:

  1. High School or General Equivalency Diploma (GED).
  2. Working knowledge of computer operations and the ability to use general office equipment.
  3. Good oral, written, interpersonal and organizational communication skills.
  4. Legible handwriting and good math skills.

Additional Requirements/Conditions of Employment:
Successful results of pre and continued employment assessments including fingerprinting, drug testing, medical examinations and background check(s).

PAY RANGE
$10.55 – $13.17 per hour

CLASSIFICATION
Non-Exempt

OPENING DATE
10/18/2017

CLOSING DATE
Open until filled

APPLY ONLINE NOW

CONTACT
Council for Economic Opportunities in Greater Cleveland
1801 Superior Avenue, 4th Floor Cleveland, Ohio 44114
Attn: Human Resources Department

Council for Economic Opportunities in Greater Cleveland is an Equal Opportunity Employer.

Intake Worker

A. JOB SUMMARY:

Conducts face-to-face interviews with persons applying for Emergency Home Energy Assistance Program benefits.

B. SPECIFIC RESPONSIBILITIES:

Essential Functions:

  1. Completes other related applications to access benefits for the applicant: Percentage of Income Payment Plan and Regular HEAP and Ohio Energy Credits.
  2. Conducts face-to-face interviews with applicants for Emergency HEAP assistance, completes all necessary paperwork and secures all necessary documentation of the applicant’s eligibility for the program benefits.
  3. Explains the E-HEAP program process and benefits to the applicant.
  4. Gives the applicant information about other resources in the community and makes referrals as needed.
  5. Inputs data from applicant files to the E-HEAP database to complete the determination of eligibility process.

      Non-Essential Functions:

  1. Performs other related duties as assigned.

C. REQUIRED JOB QUALIFICATIONS:

  1. High school or general equivalency diploma (GED).
  2. Working knowledge of computer operations and the ability to use the keyboard and type 35 wpm.
  3. Good oral, written, interpersonal and organizational communication skills.
  4. Good math skills.

Additional Requirements/Conditions of Employment:
Successful results of pre and continued employment assessments including fingerprinting, drug testing, medical examinations and background check(s).

PAY RANGE
$9.35 – $11.69 per hour

CLASSIFICATION
Non-Exempt

OPENING DATE
10/17/2017

CLOSING DATE
Open until filled

APPLY ONLINE NOW

CONTACT
Council for Economic Opportunities in Greater Cleveland
1801 Superior Avenue, 4th Floor Cleveland, Ohio 44114
Attn: Human Resources Department

Council for Economic Opportunities in Greater Cleveland is an Equal Opportunity Employer.

Intake Clerk

A. JOB SUMMARY:

Reviews Emergency Home Energy Assistance Program (E-HEAP) applications and verifies information in client files.

B. SPECIFIC RESPONSIBILITIES:

Essential Functions:

  1. Performs a final review of E-HEAP applications for accuracy to identify any errors or omissions and assures that required forms are complete and all supporting documentation is included in the file(s).
  2. Refers inaccurate client files or records back to intake workers/specialists for resolution.
  3. Maintains client files in an orderly and efficient manner and in accordance with established procedures.

      Non-Essential Functions:

  1. Performs other related duties as assigned.

C. REQUIRED JOB QUALIFICATIONS:

  1. High school or general equivalency (GED) diploma.
  2. One (1) year of experience in a public service office environment involving work in record/file maintenance.
  3. Good oral, written, interpersonal and organizational communication skills.
  4. Flexible to changing priorities coupled with ability to pay close attention to details.

Additional Requirements/Conditions of Employment:
Successful results of pre and continued employment assessments including fingerprinting, drug testing, medical examinations and background check(s).

PAY RANGE
$9.35 – $11.69 per hour

CLASSIFICATION
Non-Exempt

OPENING DATE
10/18/2017

CLOSING DATE
Open until filled

APPLY ONLINE NOW

CONTACT
Council for Economic Opportunities in Greater Cleveland
1801 Superior Avenue, 4th Floor Cleveland, Ohio 44114
Attn: Human Resources Department

Council for Economic Opportunities in Greater Cleveland is an Equal Opportunity Employer.