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Dear Cuyahoga County Residents, 

In an effort to ease the HEAP/PIPP customer experience during the COVID-19 worldwide pandemic, the Ohio Development Services Agency has enhanced its services to allow individuals with self-employment income to utilize 30 days of income instead of 12 months of income.

The government-issued coronavirus stimulus checks are being considered excluded income, which also aligns with clients who receive Title III disaster relief emergency assistance from our Energy Assistance program.

Because of COVID-19, the Council for Economic Opportunities in Greater Cleveland’s HEAP office is currently operating under limited hours. We are open from 9:00 a.m. until 2:30 p.m. Face-to-Face appointments are unavailable at this time. For your convenience, a drop box is available at the HEAP office at 2203 Superior Ave. in Cleveland, where all paperwork can be dropped off prior to your appointment. 

The Home Energy Assistance Winter Crisis Program helps income-eligible Greater Cleveland residents that are threatened with disconnection, have been disconnected or have less than a 25 percent supply of bulk fuel in their tank maintain their utility service. This is a one-time benefit and is to be used in emergency situations when you are faced with disconnection. You can make an appointment in two ways: by calling (216) 350-8008 or by visiting https://ceogc.itfrontdesk.com. This year, the Winter Crisis Program ends on May 1, 2020.

Please note that Crisis appointment holds will only be granted once per heating season to those who have not already taken advantage of the Winter Reconnect Order before scheduling. If you pay the $175.00 to a utility or split payment to both utility companies, they will not get another hold on their account by making a crisis appointment. 

We want to assure you that we take the health and well-being of our community, customers, and associates very seriously. Like you, we’re closely monitoring the quickly developing effects of the Coronavirus (COVID-19) pandemic.